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Sales and Customer Service – HQ, Inc. Sales and Customer Service hours are 8:30am through 5:00pm EST. Contact Sales at 941-721-7588 or fill out our Contact Us page for product information, pricing, brochures, and promotions. Contact Customer Service at 941-721-7588 or our fill out our Contact Us page for return authorizations (RMA), warranty information, software upgrades, and user manuals.
Training and Technical Support – HQ Inc. offers customer technical support and product training to all its customers at no charge. When purchasing a new product, it is of the utmost importance that the customer feels comfortable and confident using the product and can easily and quickly become familiar with its use and functionalities. HQ, Inc. provides immediate responses to your questions so you can utilize your CorTemp unit within minutes. Contact HQ, Inc.’s Technical Support Department at 941-721-7588 or fill out our Contact Us form for technical questions about using your CorTemp system or software.
Repair Services – All equipment is repaired at our manufacturing facility located in Palmetto, Florida. Prior to returning the item(s) for repair, an RMA number must be obtained from HQ, Inc. Customer Service at 941-721-7588. See the RMA section of this web page for return procedures.
Return Material Authorizations (RMA) – Prior to the return of any HQ, Inc. item, the customer must contact HQ, Inc. Customer Service at 941-721-7588 or fill out our form. The RMA number should be referenced on the outside of the carton and on all correspondence sent with the shipment. A brief description of the problem should also be included with the return. The shipment should be sent back ONLY via prepaid freight to:
HQ, Inc. at Repair Dept.
210 9th Street Drive West
Palmetto, FL 34221
The HQ, Inc. Repair Department will assess the repairs and the customer will be notified by email or phone call about any repair charges prior to the completion of the repair, unless the item is under warranty. The repaired unit(s) will be returned to the customer prepaid within two to three weeks of receipt. Invoices will be submitted to the customer for repair of any item out of warranty.
Standard Product Warranty – HQ, Inc. will, at no charge, repair or replace, at its option, defective products or component parts of the CorTemp® Wireless Temperature System and its accessories within 90 days of the customer’s receipt of the product. This warranty does not apply to physical damage resulting from misuse, accident, or disassembly of the unit. Repair or replacement does not extend or replace the original warranty.
Extended Service Warranty – An extended one-year service warranty is available for the CorTemp Data Recorder which covers the cost to repair and replace all defective parts and includes labor and annual calibration. The warranty does not apply to physical damage
resulting from misuse, accident, disassembly, or normal wear of the unit. For more information on our Extended Service Warranty, please contact HQ, Inc. Customer Service at 941-721-7588 or fill out our Contact Us form.
Annual Calibration – HQ, Inc. highly recommends that the CorTemp Data Recorder be calibrated on an annual basis. The unit contains a delicate quartz crystal oscillator. As the unit ages, the accuracy and performance tend to decrease and may cause the recorder to yield inaccurate temperature readings. Contact HQ, Inc.’s Customer Service at 941-721-7588 or fill out the Contact Us form to obtain an RMA number prior to the return of the unit. See the RMA section this web
page for return procedures.
Product Upgrades and Enhancements – As technology
changes and advances, HQ, Inc. offers upgrades to a customer’s existing
CorTemp data recorder or companion equipment, which can improve the
product’s performance or provide a new feature. Some units will be able
to support these changes and some will not be compatible. Contact the
Customer Service Department at 941-721-7588 or fill out the Contact Us
form to determine whether your equipment will support an enhancement or
upgrade.
Standard Product Warranty – HQ, Inc. will, at no charge, repair or replace, at its option, defective products or component parts of the CorTemp® Wireless Temperature System and its accessories within 90 days of the customer’s receipt of the product. This warranty does not apply to physical damage resulting from misuse, accident, or disassembly of the unit. Repair or replacement does not extend or replace the original warranty.
Extended Service Warranty – An extended one-year service warranty is available for the CorTemp Data Recorder which covers the cost to repair and replace all defective parts and includes labor and annual calibration. The warranty does not apply to physical damage resulting from misuse, accident, disassembly, or normal wear of the unit. For more information on our Extended Service Warranty, please contact HQ, Inc. Customer Service at 941-721-7588 or fill out our Contact Us form.
Annual Calibration – HQ, Inc. highly recommends that
the CorTemp Data Recorder be calibrated on an annual basis. The unit
contains a delicate quartz crystal oscillator. As the unit ages, the
accuracy and performance tend to decrease and may cause the recorder to
yield inaccurate temperature readings. Contact HQ, Inc.’s Customer
Service at 941-721-7588 or fill out the Contact Us form to obtain an RMA
number prior to the return of the unit. See the RMA section this web
page for return procedures.
Product Upgrades and Enhancements – As technology
changes and advances, HQ, Inc. offers upgrades to a customer’s existing
CorTemp data recorder or companion equipment, which can improve the
product’s performance or provide a new feature. Some units will be able
to support these changes and some will not be compatible. Contact the
Customer Service Department at 941-721-7588 or fill out the Contact Us
form to determine whether your equipment will support an enhancement or
upgrade.
HQ, Inc. is a privately held company located in Palmetto, FL. We are the global leader in designing, manufacturing and marketing of cutting edge, wireless, temperature monitoring systems for sport, research, industry, and medicine.
© 2023 HQ, Inc. All Rights Reserved. CorTemp® is a registered trademark of HQ, Inc.